Frequently Asked Questions

What should I bring to my appointment?

  • Your current health insurance card
  • Current address and phone number
  • A list of all medications that you are currently taking
  • Co-payments (if required)
  • Test results/films that have been requested by us
  • Method of payment (Cash, Check, Debit Card or Credit Card)

How can I get a copy of my medical records?

By law, patients requesting their medical records must submit a written request (Patient Medical Release Form)

What are your co-payment policies?

Copayments must be paid at the time of service. Our policy is to collect the copayment at check-in.

What do I need to change an appointment?

We ask that you give us 24 hours’ notice if you must cancel your appointment. We will be happy to reschedule you at a more convenient time. If we are not notified of your cancellation, you may be charged a cancellation fee.

What if I need a prescription refill?

Refills should be requested during normal office hours and at least a day in advance of needing the refill. When requesting a refill, please provide the medication name and dose, name and phone number of the pharmacy and date of birth. Refills can also be requested on the Patient Portal.

Can I email questions to my doctor?

All questions can be communicated through our secure Patient Portal. Please refer to “Patient Portal” section for instructions on how to create a message. You must have an active portal account to do this.  If you need to activate the portal, contact the office to request log in information (username and temporary password).

What insurances are accepted?

Horizon Medical Corporation participates with most insurances. Please call your insurance company to verify that the HMC physician participates with your plan.

Where do I call for billing questions?

For any questions, please call our billing office at 570-969-0663.